← back to case studies

← back to case studies

← back to case studies

Welcome to the Jungle | Reworking the recruitment tool (ATS) using Shape Up

Welcome to the Jungle | Reworking the recruitment tool (ATS) using Shape Up

Welcome to the Jungle | Reworking the recruitment tool (ATS) using Shape Up

product challenge

Reduce churn due to missing key features and some legacy

sector

HR Tech - B2B

key users

HR teams

date

2024

I was part of the ATS team and our goal was to reduce churn due to missing key features and some legacy, with rejection flows being one of the top issues.

Recruiters reject many candidates daily and do not have time to contact them all, which negatively affects candidate experience.

Our goals were:

  • Finding the best way to display rejected candidates for recruiters.

  • Avoiding candidates feeling like they're just getting immediate auto-replies.

I was part of the ATS team and our goal was to reduce churn due to missing key features and some legacy, with rejection flows being one of the top issues.

Recruiters reject many candidates daily and do not have time to contact them all, which negatively affects candidate experience.

Our goals were:

  • Finding the best way to display rejected candidates for recruiters.

  • Avoiding candidates feeling like they're just getting immediate auto-replies.

I was part of the ATS team and our goal was to reduce churn due to missing key features and some legacy, with rejection flows being one of the top issues.

Recruiters reject many candidates daily and do not have time to contact them all, which negatively affects candidate experience.

Our goals were:

  • Finding the best way to display rejected candidates for recruiters.

  • Avoiding candidates feeling like they're just getting immediate auto-replies.

step by step design process

step by step design process

step by step design process

  1. Interviewing HRs within and outside the organization to understand their daily ATS usage

  1. Publishing a survey to prioritize recruiters’ painpoints when rejecting candidates

  1. Defining a happy path for this experience

  1. Applying shape up methodology and measuring engineering team's appetite via initial mockups, user flows, and feedback

  1. Sketching first MVP flows to get feedback

  1. Testing a prototype with recruiters

learnings

Recruiters appreciated this new experience but wanted us to add even more automations, which was beyond our cycle capacity.
We were still able to release delaying emails and UI updates on the candidate card.

← back to case studies

← back to case studies

← back to case studies

read resume
open linkedin
book calendly call
send email