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Welcome to the Jungle | Reworking the recruitment tool (ATS) using Shape Up

Welcome to the Jungle | Reworking the recruitment tool (ATS) using Shape Up

product challenge

Reduce churn due to missing key features and some legacy

sector

HR Tech - B2B

key users

HR teams

date

2024

Recruiters reject dozens of candidates every day. They don't have time to write to each one personally, and candidates feel it as a silence that reads as indifference, or worse, an obvious auto-reply that feels even more dismissive.

Our job was to fix that experience without making it feel like a bot.

Recruiters reject dozens of candidates every day. They don't have time to write to each one personally, and candidates feel it as a silence that reads as indifference, or worse, an obvious auto-reply that feels even more dismissive.

Our job was to fix that experience without making it feel like a bot.

the problem

the problem

The ATS had a churn problem. Missing features, legacy debt, and a rejection flow that wasn't working for anyone. Recruiters were drowning in admin. Candidates were getting nothing, or worse, getting something that felt like nothing.

Two things we needed to solve:

  • How do you surface rejected candidates in a way that actually fits into a recruiter's day?

  • How do you make a rejection feel human when you're sending hundreds of them?

The ATS had a churn problem. Missing features, legacy debt, and a rejection flow that wasn't working for anyone. Recruiters were drowning in admin. Candidates were getting nothing, or worse, getting something that felt like nothing.

Two things we needed to solve:

  • How do you surface rejected candidates in a way that actually fits into a recruiter's day?

  • How do you make a rejection feel human when you're sending hundreds of them?

step by step design process

step by step design process

  1. Interviewed HRs within and outside the organization to understand their daily ATS usage

  1. Published a survey to prioritize recruiters’ painpoints when rejecting candidates

  1. Defined a happy path for this experience

  1. Applied shape up methodology and measuring engineering team's appetite via initial mockups, user flows, and feedback

  1. Sketched first MVP flows to get feedback

  1. Tested a prototype with recruiters

learnings

Recruiters appreciated this new experience but wanted us to add even more automations, which was beyond our cycle capacity.
We were still able to release delaying emails and UI updates on the candidate card.

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