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Prestashop | Creating a unified account for merchants and their partners

Prestashop | Creating a unified account for merchants and their partners

Prestashop | Creating a unified account for merchants and their partners

product challenge

Create a single SSO unified account where customers can manage their shop(s), their team's accesses and add-ons subscriptions.

sector

SaaS - e-commerce - B2B

key users

Merchants & their contractors (agencies, freelancrs)

date

Nov 2021 - Jan 2022

  • Merchants and their contractors can view all of their linked shops on this view, with their access status.

  • When clicking on a shop, they access the shop’s page which has a second level navigation. Here’s they can view their shop’s main info, who’s in charge, and disable it if they’re an admin.

  • Admins can manage team permissions around their shops regarding the add-ons buying and setup journey. User data (role, profile) comes from a form they have to fill in when creating their PS account.

  • Admins have access to add-ons download history on their shop, the purchase date, who has completed the installation, etc. They can also view a log history regarding changed within the add-on.

  • Merchants and their contractors can view all of their linked shops on this view, with their access status.

  • When clicking on a shop, they access the shop’s page which has a second level navigation. Here’s they can view their shop’s main info, who’s in charge, and disable it if they’re an admin.

  • Admins can manage team permissions around their shops regarding the add-ons buying and setup journey. User data (role, profile) comes from a form they have to fill in when creating their PS account.

  • Admins have access to add-ons download history on their shop, the purchase date, who has completed the installation, etc. They can also view a log history regarding changed within the add-on.

step by step design process

  1. Diving into the existing discovery and designs

  1. Defining the unified account's navigation

  1. Diving into the add-ons buying customer journey

  1. Interviewing merchants to fill-in discovery missing points

  1. Testing the shop association's process with users and finding out where customers should access this unified account

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