Prestashop | Creating a unified account for merchants and their partners

Prestashop | Creating a unified account for merchants and their partners

Prestashop | Creating a unified account for merchants and their partners

product challenge

Create a single SSO unified account where customers can manage their shop(s), their team's accesses and add-ons subscriptions.

sector

SaaS - e-commerce - B2B

key users

Merchants & their contractors (agencies, freelancrs)

date

Nov 2021 - Jan 2022

step by step design process

step by step design process

step by step design process

  1. Diving into the existing discovery and designs

  1. Defining the unified account's navigation

  1. Diving into the add-ons buying customer journey

  1. Interviewing merchants to fill-in discovery missing points

  1. Testing the shop association's process with users and finding out where customers should access this unified account