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Alma | Improving the manual payment review tool for fraud teams

Alma | Improving the manual payment review tool for fraud teams

Alma | Improving the manual payment review tool for fraud teams

product challenge

Help Alma fraud teams better review suspicious and fraudulent payments manually by enhancing their current tool

sector

Fintech - Internal tool - B2E

key users

Alma fraud officers

date

May - Sept 2022

Enhancing an existing tool, especially an internal one, is always a challenge. Users are often set in their habits, and the risk of oversimplification is ever-present.

In this first release, our goal was to equip fraud teams with concise, relevant information so they can quickly assess the severity of a case, review input from colleagues, and take the necessary next steps within seconds.

Given that fraud officers handle multiple cases simultaneously, our primary challenge was delivering key insights at a glance, while designing a cleaner, more spacious UI that allows the interface to breathe.

Enhancing an existing tool, especially an internal one, is always a challenge. Users are often set in their habits, and the risk of oversimplification is ever-present.

In this first release, our goal was to equip fraud teams with concise, relevant information so they can quickly assess the severity of a case, review input from colleagues, and take the necessary next steps within seconds.

Given that fraud officers handle multiple cases simultaneously, our primary challenge was delivering key insights at a glance, while designing a cleaner, more spacious UI that allows the interface to breathe.

Enhancing an existing tool, especially an internal one, is always a challenge. Users are often set in their habits, and the risk of oversimplification is ever-present.

In this first release, our goal was to equip fraud teams with concise, relevant information so they can quickly assess the severity of a case, review input from colleagues, and take the necessary next steps within seconds.

Given that fraud officers handle multiple cases simultaneously, our primary challenge was delivering key insights at a glance, while designing a cleaner, more spacious UI that allows the interface to breathe.

step by step design process

  1. Tested a prototype with teams using previous discovery to refine, iterate and fill in the missing information

  1. Refined the main user scenarios following user feedback, redefining priorities and main use cases.

  1. Built components and refined admin colors for visual understanding at a glance

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